Send us an email

Contact us at [email protected]. This is the only email address displayed for general enquiries about the IE111 Game website. Add a useful subject such as “Download page question,” “Login article feedback” or “Mobile display problem” so your message can be understood quickly. Your email should include the page name, a short explanation and the result you expected. If the issue concerns the appearance of the website, mention the browser and device being used. A screenshot is optional; when attaching one, remove names, account numbers, balances, telephone numbers and any other private information.

Information to include

Start with the exact URL or page title. Describe one issue at a time and quote the relevant heading when possible. For a broken link, tell us which button was selected and where it led. For a mobile problem, include the approximate screen size or device model. These details let us reproduce the issue instead of guessing what happened. Keep separate topics in separate emails. A focused message is easier to review than several unrelated questions in one long thread. If you later remember an important detail, reply to the original email so the context remains together. Please do not send repeated copies of the same message within a short period.

Protect your personal information

Never send a password, OTP, PIN, complete payment-card number, bank statement, identity document or recovery code. We do not need these items to answer a website question. Email is not the right channel for confidential account material, and removing private details protects you if a message is forwarded or stored on more than one device. Be suspicious of anyone who claims to represent this website and asks for remote access, an advance fee or a verification code. We will not request control of your phone, ask you to install screen-sharing software or tell you to transfer money. Always type the published email address yourself rather than replying to an unexpected message.

Account and transaction enquiries

This contact page cannot open an account, change registration details, restore a password, approve verification, release funds or check a transaction. Those actions depend on the controls and recognised assistance channel available on the relevant platform. Do not email personal documents here in an attempt to complete an account process. For sign-in preparation, read the IE111 Game Login page. New visitors can review Registration, while installation questions are covered in Download. If your concern involves repeated spending, chasing losses or difficulty stopping, visit Responsible Gaming and consider an appropriate local support service.

How messages are handled

Emails are reviewed according to the subject and the information provided. Some questions may be answered directly, while reports about content or layout may require an internal check first. A response time is not guaranteed, and this email is not live chat. Check your spam folder if you are expecting a reply. Suggestions may help us improve headings, instructions, navigation and mobile readability. Not every request will result in a change, but clear feedback is considered when pages are reviewed. Replies provide general website information and should not be treated as legal, financial or medical advice.

Ready to contact us?

Before sending, confirm that the message names the page, explains the question and contains no sensitive data. Then email [email protected].